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Privacy Policy

Owner and Data Controller

Owner's contact e-mail: geral@espacolibris.com

Users should read these Terms of Use and Privacy carefully before using the website www.espacolibris.com. These Terms of Use and Privacy can be accessed via the hyperlink in the footer of every page of our website. We recommend that users print and keep a copy.

Use of the website www.espacolibris.com implies unreserved acceptance of these Terms of Use and Privacy, which include our Privacy Policy.

These Terms of Use and Privacy are in addition to the special conditions applicable to each type of product or service offered on the website.

Use

Users undertake:

(a) not to use the website www.espacolibris.com for unlawful purposes or purposes that may harm the rights of Espaço Libris or third parties and, in particular, not to use the website to distribute unlawful or harmful information, or information considered objectionable, discriminatory or offensive to Espaço Libris or third parties;

(b) not to disrupt access to the website www.espacolibris.com or to the Espaço Libris computer systems, alter the website, use it to transmit computer viruses, carry out hacking, spread computer worms, etc., or commit unlawful acts that may qualify as computer crimes;

(c) not to infringe any patent, registered trade mark, trade secret, copyright, database right or other intellectual property rights of any person or entity;

(d) not to impersonate any person or entity, including by providing false information or otherwise misrepresenting their connection with a person or entity;

(e) to comply with these general terms of use.

If users fail to comply with these obligations, Espaço Libris reserves the right to immediately prohibit and block access to its website and network, without any right to compensation.

Information on the website

Although Espaço Libris has made every effort to ensure that the information included on the website www.espacolibris.com was correct when it went live, Espaço Libris cannot be held liable for any errors or omissions or for any information that may be incomplete, inaccurate or no longer up to date.

Copyright and all property rights in the website www.espacolibris.com and all its content are reserved by Espaço Libris. Company names, brands and products or services displayed on the website www.espacolibris.com may be the registered trade marks of their respective owners.

Users are not granted any right or licence to use any registered trade marks and, accordingly, users agree not to alter, rent, lend, sell, distribute or create derivative works based on the content of the website www.espacolibris.com and/or the products and services offered on the website www.espacolibris.com, in whole or in part.

General

Any failure by Espaço Libris to exercise or enforce any right or provision of these Terms of Use and Privacy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the remaining provisions of the Terms of Use and Privacy shall remain in full force and effect. The headings used in these Terms of Use and Privacy are for reference purposes only and have no legal or contractual effect.

PRIVACY POLICY

Types of Data collected

The types of Personal Data that the website www.espacolibris.com collects, either by itself or through third parties, include: e-mail address, first name, surname, Usage Data, Cookies, telephone number, address, company name, country, city, billing address and various types of Data.

Full details of each type of Personal Data collected are provided in the dedicated sections of this privacy policy or in specific explanatory texts displayed before the Data is collected.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using www.espacolibris.com.

Unless otherwise specified, all Data requested by www.espacolibris.pt is mandatory and failure to provide this Data may make it impossible for www.espacolibris.com to provide its Services. Where www.espacolibris.com specifically states that some Data is not mandatory, Users are free not to provide this Data without any consequence for the availability or operation of the Service.

Users who are unsure which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies (or other tracking tools) by www.espacolibris.com or by the owners of third-party services used by www.espacolibris.com serves the purpose of providing the Services requested by the User, in addition to any other purposes described in this document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Service (www.espacolibris.com) and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner will take appropriate security measures to prevent unauthorised access, disclosure, modification or unauthorised destruction of the Data.

The Owner undertakes to implement appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorised access to personal information and to maintain Data security. These procedures take into account the sensitivity of the information we collect, process and store and the current state of technology. The Owner follows generally accepted industry standards to protect the personal information submitted, both during transmission and once it is received, including the use of electronic vaults and tokenisation services from third-party service providers. However, no method of transmission over the Internet or via a mobile device, and no method of online storage, can be considered 100% secure. Therefore, while the Owner may use commercially acceptable means to protect personal information, it cannot guarantee its absolute security or that it will not be used in a manner inconsistent with this Privacy Policy.

The Owner accepts no liability for information disclosed as a result of transmission errors, unauthorised access by third parties or other causes beyond its direct control. Users are advised to act responsibly, as they also play an important role in protecting their information. Users should not share their username, password or any other sensitive information about their account with anyone. If the Owner receives instructions using a username and password, it will always assume that those instructions have been authorised by the User.

The Data is processed using computers and/or IT-enabled tools, following organisational procedures and methods strictly related to the purposes indicated. In addition to the Owner, in some cases the Data may be accessible to certain types of persons in charge involved with the operation of www.espacolibris.com (administration, sales, marketing, legal) or external parties (such as third-party technical service providers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes; Note: under some legislation the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • Processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party;

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owners' operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to be informed about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or by enquiring with the Owner using the information provided in the contact section.

Retention period

Personal Data shall be processed and stored for as long as required by the purposes for which it has been collected.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed;
  • Personal Data collected for the purposes of the Owner's legitimate interests shall be retained for as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
    Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiry of the retention period.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Access to third-party accounts, Contacting the User, Displaying content from external platforms, Traffic optimisation and distribution, Tag management, SPAM protection, Remarketing and behavioural targeting, Registration and authentication, Managing contacts and sending messages, Interaction with live chat platforms, Interaction with external social networks and platforms, Interaction with data collection platforms and other third parties, Heat mapping and session recording, Handling payments, Data transfer outside the EU and Analytics.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contacting the User

Mailing list or newsletter (www.espacolibris.com)

By subscribing to the newsletter or marketing communications, the User's email address will be added to the contact list of those who may receive email messages containing information of a commercial or promotional nature concerning www.espacolibris.com. Your email address may also be added to this list as a result of signing up to this service (www.espacolibris.com) or after making a purchase, subject to your consent.

Personal Data collected: email address and full name.

Contact form (www.espacolibris.com)

By filling in the contact form with their Data, Users authorise www.espacolibris.com to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header.

Personal Data collected: email address, full name and phone number.

Job applicants (www.espacolibris.com)

If the User's information is submitted through the Service www.espacolibris.com when applying for a position within the organisation, the information will be used to consider that application. The Owner may retain such information indefinitely. This information may be shared with other companies in order to assess your qualifications for the position concerned or for other available positions, as well as with third-party operators engaged to collect, maintain and analyse job applications.

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the Data collected to track and examine the use of this service (www.espacolibris.com) in order to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA, Privacy Policy, Opt Out. Privacy Shield participant.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information in order to communicate with the User.
These services may also collect data concerning the date and time when the User viewed the email. They may also be used to collect information on when the User interacted with the email received, for example when the User clicked on links included in the email.

MailChimp (The Rocket Science Group, LLC.)

MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

Personal Data collected: name and email address.

Place of processing: USA, Privacy Policy. Privacy Shield participant.

Tag management

This type of service helps the Owner to manage the tags or scripts needed on www.espacolibris.pt in a centralised fashion. As a result, the Users' Data flows through these services, potentially resulting in the retention of this Data.

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA, Privacy Policy. Privacy Shield participant.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this service (www.espacolibris.com). The interaction and information obtained through www.espacolibris.com are always subject to the User's privacy settings for each social network. If a service enabling interaction with social networks is installed, it may still collect traffic data for the pages where the service is installed, even when Users do not use it.

ShareThis (Sharethis Inc.)

ShareThis is a service provided by ShareThis Inc. which displays a widget that allows interaction with social networks and external platforms, as well as the sharing of the content of www.espacolibris.com.
Depending on the configuration, this service can display widgets belonging to third parties, such as the managers of the social networks where interactions are shared. In this case, the third parties that provide the widget will also be informed of interactions and Usage Data on the pages where this service is installed.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA, Privacy Policy.

Handling payments

Payment processing services enable www.espacolibris.com to process payments by credit card, bank transfer or other means. To ensure greater security, www.espacolibris.com shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User from www.espacolibris.com such as email-based invoices and other notifications.

Paypal (PayPal Inc.)

PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: see the PayPal privacy policy, Privacy Policy.

SPAM protection

This type of service analyses the traffic of this service (www.espacolibris.com), potentially containing Users' Personal Data, for the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

The use of reCAPTCHA is subject to the Google privacy policy and terms of use.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA, Privacy Policy. Privacy Shield participant.

Registration and authentication

By registering or authenticating, the User allows this service (www.espacolibris.com) to identify them and give them access to dedicated services. Depending on what is described below, registration and authentication services may be provided by third parties. In such cases, www.espacolibris.com may be able to access some Data stored by these third-party services for registration or identification purposes.

The Owner uses the information we collect from and about the User for a range of purposes, including:

  • Processing and responding to your requests;
  • Understanding Users' actions (Services visited, preferred features, usage patterns, etc.), improving the content and features of the Services provided (for example, by tailoring content to observed interests), processing and completing transactions and making special offers;
  • Administering the Services provided and diagnosing technical problems;
  • Sending communications requested by the User that are of interest to them;
  • Generating and reviewing reports and carrying out research on the usage base and usage patterns of the Services;
  • Providing customer support;
  • Providing information and notices about the User's account;
  • Performing obligations and defending rights under any contracts entered into between the User and Espaço Libris, including payments and collections.

Direct registration (www.espacolibris.com)

The User registers by filling in the registration form and providing the Personal Data directly to www.espacolibris.com.

Personal Data collected: city, date of birth, email address, address, billing address, full name, phone number, country.

Data transfer outside the EU

The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer shall be based on one of the legal bases described below. Users can enquire with the Owner to find out which legal basis applies to which specific service.

If this is the legal basis, Users' Personal Data shall be transferred from the EU to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.

In such cases, the Owner shall inform Users appropriately and obtain their explicit consent through the Service www.espacolibris.com.

Personal Data collected: various types of Data.

Displaying content from external platforms

This type of service allows the User to view and interact with content hosted on external platforms directly from the pages of this service (www.espacolibris.com) and to interact with it. If this type of service is installed, it may still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google Inc.)

Google Fonts is a typeface visualisation service provided by Google Inc. that allows www.espacolibris.pt to incorporate content of this kind on its pages.

Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: USA, Privacy Policy. Privacy Shield participant.

Google Maps widget (Google Inc.)

Google Maps is a map visualisation service provided by Google Inc. that allows www.espacolibris.pt to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: USA, Privacy Policy. Privacy Shield participant.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Personal Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know, however, that should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. Users can consult the respective sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User's consent.

Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time by following the instructions provided in this document.

Technical cookies and cookies serving aggregated statistical purposes

- Activity strictly necessary for the functioning of the service

www.espacolibris.com uses Cookies to save the User's session and to carry out other activities that are strictly necessary for the operation of www.espacolibris.com , for example in relation to the distribution of traffic.

- Activity regarding the saving of preferences, optimisation and statistics

www.espacolibris.com uses Cookies to save browsing preferences and to optimise the User's browsing experience. Among these Cookies are, for example, those used to set language and currency preferences, or those used for the management of first-party statistics employed directly by the Owner of the site.

Other types of Cookies or third parties that install Cookies

Some of the services listed above collect statistics in an anonymised and aggregated form and may not require the User's consent, or may be managed directly by the Owner (depending on how they are described) without the help of third parties.

If any third-party operated services are listed among the tools below, these may be used to track Users' browsing habits, in addition to the information specified herein and without the Owner's knowledge. Please refer to the privacy policy of the listed services for more detailed information.

In addition to what is set out in this document, the User can manage Cookie preferences directly from within their own browser and prevent, for example, third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including Cookies that may have saved the initial consent for the installation of Cookies by this website. Users can find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdraw their consent by clicking the related opt-out link (if provided) or by contacting the third party.

Notwithstanding the above, the Owner informs Users that they may follow the instructions provided by the initiatives linked below: EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most advertising tools. The Owner therefore recommends that Users make use of these resources in addition to the information provided in this document.

Further information about Data collection and processing

The User's Personal Data may be used for legal purposes by the Owner in court or in the stages leading to possible legal action arising from improper use of this Service (www.espacolibris.com) or the related Services.

The User declares to be aware that the Owner may be required to reveal Personal Data upon request of duly authorised public authorities.

What happens if I do not provide my personal data

Save as provided in point 4.2 below, the personal data we ask you to provide, including email address, postal address and phone number, is necessary to process your order and to purchase products on this website, in order to fulfil the obligations arising from the applicable legislation and regulations or to provide other services offered on this website and requested by you.

Refusing to provide us with certain personal data may prevent us from processing your order for the purchase of products or from providing other services on this website, such as Customer Support.

Failure to provide your personal data may justify our refusal to process your order for the purchase of products on this website or to provide services.

Disclosing your personal data beyond what is necessary to meet legal or contractual requirements or to provide the services you have requested is optional and has no effect on your use of this website or its services, or on the purchase of products.

We will let you know whether your personal data is mandatory or optional by marking the information that must be filled in with an asterisk (*). Not filling in the optional data will not result in any penalty.

The disclosure of sensitive data is never requested and is prohibited.

Additional information about the User's Personal Data

In addition to the information contained in this privacy policy, www.espacolibris.com may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, www.espacolibris.com and any third-party services may collect files that record interaction with www.espacolibris.com (System logs) or use other Personal Data (such as the IP address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

www.espacolibris.com does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Service www.espacolibris.com and/or (as far as technically and legally feasible) by sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required.

Personal Data (or Data)

Any information that directly, indirectly or in connection with other information (including a personal identification number) allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this www.espacolibris.com (or third-party services employed in this Service (www.espacolibris.com), which can include: the IP addresses or domain names of the computers used by the Users who use www.espacolibris.com, the URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system used by the User, the various time details per visit (e.g. the time spent on each page within the application) and the details about the path followed within the application, with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using www.espacolibris.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Service (www.espacolibris.com). The Data Controller, unless otherwise specified, is the Owner of this Service (www.espacolibris.com).

www.espacolibris.com (or this Application)

The means by which the User's Personal Data is collected and processed.

Service

The service provided by www.espacolibris.com as described in the relevant terms (if available) and on this website/application.

European Union (or EU)

Unless otherwise specified, all references made in this document to the European Union include all current Member States of the European Union and the European Economic Area.

Small units of data stored on the User's device.

This privacy statement has been prepared in accordance with the provisions of multiple pieces of legislation, including Arts. 13/14 of Regulation (EU) 2016/679 (GDPR, General Data Protection Regulation).

This privacy policy relates solely to www.espacolibris.com, unless otherwise stated in this document.