Privacy and Personal Data Processing Policy
Customers' personal data will be used and processed by ESPAÇO LIBRIS under the terms and conditions set out in the Privacy Policy. The use of cookies on the ESPAÇO LIBRIS website is likewise governed by the Privacy Policy.
Delivery Terms, Times and Costs
Orders are delivered to the address provided by the customer when placing the online purchase/order.
DELIVERY METHODS
Delivery Table - Espaço Libris
Note:
If an item is out of stock, or for customised items, up to 45 days of Production Time is added to the delivery time.
- Collection from one of our Stores - FREE
The Customer collects the order from one of the ESPAÇO LIBRIS premises (stores or warehouse). Delivery within 48 hours, subject to stock availability.
- Carrier delivery: FREE (orders under €150 incur a €15 charge)
Delivery to the door of the customer's building/home. Assembly not included.
Faster delivery time (up to 5 days), subject to stock availability.
- ESPAÇOLIBRIS Delivery: €75
Delivery inside of the customer's building/home. Assembly not included.
Delivery time depends on logistics availability (up to 20 days), subject to stock availability.
- ESPAÇOLIBRIS Delivery Plus: €129
Delivery inside the customer's building/home. Includes assembly of the items.
Delivery time depends on logistics availability (up to 30 days), subject to stock availability.
NOTE: If an item is out of stock, or for customised items, up to 45 days of Production Time is added to the delivery time.
ORDER CONFIRMATION AND DELIVERY
1. The delivery period only begins once full payment for the purchase/order has actually been received.
2. Once payment has been made, the purchase/order will be confirmed and the confirmed order, with the estimated delivery times, will be sent by email.
3. No purchase/order will be delivered until payment has been made in full.
4. The delivery date is only an estimate, and ESPAÇO LIBRIS cannot be held liable if, for any reason, the order cannot be fulfilled in full or in part within the estimated time.
5. The estimated delivery date may be changed or updated, subject to ESPAÇO LIBRIS's logistics availability and by agreement with the customer.
6. When the order is ready for delivery, our logistics team will contact the customer to confirm or schedule a date and time slot for delivery.
7. Should any delivery delay occur and it be established that it was due to reasons beyond the scope of ESPAÇO LIBRIS's professional responsibility, ESPAÇO LIBRIS shall not be liable for any damage and/or third-party non-compliance that may result.
8. If the items cannot be delivered to the delivery address in the normal way through simple access, and scaffolding, cranes or other lifting platforms are exceptionally required, and this has not already been provided for and priced in the purchase/order, the cost of that service will be charged to the customer in addition. The customer may contract this service directly, but must inform us at least 10 working days before the actual delivery of the items.
9. For our wallpaper hanging service, we accept no liability regarding the visibility of the joins between wallpaper strips, as this depends on the weight and/or texture of each wallpaper, or on other factors unrelated to the hanging itself.
10. Some items may go out of stock with no date for renewed availability. In such cases, we will issue a refund within 72 hours.
Prices on this Website include VAT. However, assembly and/or delivery service charges may be added to the total price.
Exchanges and Returns
a) The customer has 14 consecutive days from the delivery date or the invoice date (whichever comes first) to return or exchange the item(s) purchased.
b) The right to return items as described in the previous paragraph does not cover customised and/or made-to-measure items, or items for which such an exception is stated in the customer order.
c) Customised and/or made-to-measure items are items ordered specifically to fulfil the customer's order, with any specifications different from those shown in the online shop. Customised and/or made-to-measure items also include items which, even if considered standard, undergo any kind of alteration to their shape, colour, dimensions or finish, or the addition of other materials such as accessories or fabrics chosen by the customer specifically for those items.
d) Where item(s) are returned by the customer, ESPAÇO LIBRIS will assess whether or not to accept the return and, if accepted, will issue the corresponding Credit Note and ask the customer to sign the duplicate copy. The customer keeps the original and may use that amount as credit towards future purchases within a maximum period of 1 year.
e) In the case of defective items, where the customer submits a written complaint with photographic evidence within 14 consecutive days of the date of purchase or delivery of the items, ESPAÇO LIBRIS undertakes to repair or exchange the item. Where this is not possible, the customer will be entitled to a refund.
f) Items in promotional campaigns, duly identified as such, are not eligible for exchange or return. Promotional campaigns are governed by the Online Terms of Sale.
If you need help with the return process, please contact your nearest ESPAÇO LIBRIS store using the contact details available at www.espacolibris.com.
Products and Customisation
Product dimensions may vary by (+/-) 3 cm, and this shall not be considered a defect.
The warranty is as defined in the legislation in force.
The information provided on this website regarding the characteristics of the item(s) is based on the information supplied by the respective suppliers. The images accompanying the products aim to be as accurate as possible; however, colour tones in the images may look different in reality, owing to factors such as the lighting at the time the image was taken. It is entirely the customer's responsibility to check that the item(s) selected have suitable dimensions for the space for which they are intended, and that access to that space allows them to be delivered.
Any props or decorative accessories, namely lamps, flower arrangements, mattresses, cushions, etc., shown in the product lifestyle images are not included in the price, unless expressly stated.
You can customise your items. Some customisation options are available when selecting the item. If you would like more specific customisation, please contact your nearest store so that we can check whether it is feasible.
After-Sales Service
If a fault occurs in the item within the warranty period, the customer should contact the store where the purchase was made and will then be informed of the procedure for ESPAÇO LIBRIS to provide the appropriate assistance, taking into account the specific nature of the reported defect.
If a fault occurs after the warranty period, the customer may contact ESPAÇO LIBRIS so that the after-sales service can issue a technical assessment and a repair quote, where applicable. Once the customer approves the quote, the product will be repaired.
Use of the Online Shop
Use of the Online Shop implies the customer's full and unreserved acceptance of the Online Terms of Sale, as well as the ESPAÇO LIBRIS privacy policy.
All information provided by the customer must be true and complete, and the customer is responsible for updating it whenever it changes. The customer shall also be liable for any false, incomplete or inaccurate information or statements provided, and for any loss caused to ESPAÇO LIBRIS and/or third parties as a result.
If the customer breaches the Terms of Sale, ESPAÇO LIBRIS may, in addition to any other legally available action, terminate the customer's access to or use of the Online Shop.
Applicable Law, Disputes and Jurisdiction
ESPAÇO LIBRIS has a Livro de Reclamações (Complaints Book), as required by law.
Member company of the CNIACC Arbitration Centre (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, the National Consumer Dispute Information and Arbitration Centre), with the following contact details: Faculdade de Direito da Universidade Nova de Lisboa Campus de Campolide, 1099-032 Lisboa; Tel.: 213 847 484; Email: cniacc@fd.unl.pt; Web: http://www.arbitragemdeconsumo.org. In the event of a dispute, consumers may refer the matter to this Dispute Resolution Body. Further information at www.consumidor.pt.”
The courts of the district of Leiria shall have jurisdiction to settle any disputes arising.
ESPAÇO LIBRIS hereby gives notice that it is not its policy to adhere to the arbitration offered by those bodies, and that it will assess, on a case-by-case basis, the best alternative for resolving the dispute in question, always bearing in mind the best interests and rights of its customers.
Retention of Title
These General Terms and Conditions are governed by Portuguese law.
Until the price of the goods ordered has been paid in full, full ownership of those goods shall remain exclusively with ESPAÇO LIBRIS, passing to the customer only once payment has been made. Until payment in full, the customer shall hold the goods in question as a possessor on behalf of another (Article 409 of the Portuguese Civil Code).